At inokura leather, we provide after-sales support to give you a complete peace of mind, so that you are able purchase and use our products knowing that you are being well protected.
Please feel free to contact us if your concerns are not been answered here.
※Please note that we have a NO REFUND POLICY for international shipments.
Early Defects : 30-DAY REPLACEMENT WARRANTY
All our craftsmen works very hard to make sure that all our customers are satisfied. This means paying close attention to details and making sure that all products is of the highest quality. However, in the unlikely event that there is a "defect" in the product, we will replace it. Please check your product for any "defects" upon receiving the product and contact us immediately so that we can evaluate the issue and resolve it as soon as possible.
Replacement period is 30 days from the date you received the product. You'll also need to provide us with a clear picture of the defective product. In addition, please understand that because our product is made of genuine leather, there might be slight trances of wrinkles, veins and scars which are unavoidable.
Replacement will be issued only if the following conditions are met
- it is determined that the product was not damaged in your possession.
- the product is incorrect, different product or missing accessories.
- products damaged on delivery.
The following cases will not be covered by the warranty
※Please raise a warranty claim via the inquiry form under the subject "defect" along with a picture of the defective product and detailed explanation.
Please take note of the following
If the actual color differs from the image at the time of purchase, we will not be held responsible and will not respond to such inquiries.