FAQ
SHIPPING
- How long will it take before my orders are ready to ship ?
Everything in the shop is made to order. Meaning that once your order is placed and payment is made, we will start production immediately.Normally a car key fob cover would take around 3 to 7days before it is ready to be shipped.
- When will my orders arrive, once it ships ?
Normally it will arrive within 2-4 weeks of shipping. In some cases, these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once we’ve shipped your orders, We will send you an email confirmation with the tracking number. Double check your spam folder if you are unable to find it and if you are still not able to find our mail, message us directly via our inquiry form and we will get back to you as soon as possible.
- Do you ship internationally ?
Yes we do. We ship worldwide !
- What about import taxes, customs duties and fees ?
Import taxes, customs duties and fees may or may not apply to imported products depending on the country you are in and the recipient are to bear the costs as we have no control over these charges and can't predict what they may be. It is advisable to check with your countries.
- International shipment ( outside of Japan ) may be subject to import taxes, customs duties and fees . Such charges are impose upon arrival of the recipient’s country.
- Please note that additional fees are NOT included in the product price and shipping fees.
- Additional charges in regards to customs clearance MUST be borne by the recipient. Customers are to bear the cost as we do not have control over these charges.
- The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
- Please contact your local custom office for more information.
- What much is the shipping fees ?
There is a 2,200 Japanese yen standard shipping fees per one time shipment regardless of the size , weight and quantity.
- PAYMENT
We currently accept PayPal as our only payment method.
- Is engraving possible ?
Yes , custom text/logo is possible! All you have to do is select “UV PRINT” under customization and follow the step-by-step instructions.
If you require any further information, feel free to contact me at xing@inokura.up
- Car key fob cover
Please note that engraving of logo & text can only be done on the back of the leather and texts have to be under 8 letters.
- COPYRIGHTS
Logos and trademarks of manufacturers may be subjected to intellectual property rights (copyrights) Please note that we are not responsible for their use. customers will be ordering at their own risk.
- Is it possible to custom-made a key fob cover that is not listed on the website ?
Yes , if you were to send us your car key we will be able to make a key cover sized and shaped to fit your car key. However, in the case where the car key is in a poor condition, there is a high possibility that we might not be able to manufacture it. We highly recommend that you send us a picture of your car key via our inquiry form in order for us to make a judgment and decide if we can manufacture it.
The estimated cost of a custom-made product is approximately 7,500 to 10,000 Japanese Yen.